Loyalty Scheme Terms & Conditions

Section 1: Program & Eligibility

The Academy Clinic Loyalty Program ("Program") is a free rewards program offered by Harley Academy Limited (trading as "The Academy Clinic"). ("Academy Clinic") ("we", "our" or "us") to its subscription customers ("Member(s)"). By enrolling in the Program, you agree to these Terms and Conditions and any amendments or modifications thereto.

The Program is limited to individuals only and is limited to one account per individual. Persons under the age of eighteen (18) must obtain consent from parents or legal guardians in order to participate. This Program is void where prohibited by law.

To be eligible to participate in this Program, you must have an Academy Clinic account, enroll or be enrolled in an active subscription, and have a valid form of accepted payment on file.

Subscription customers prior to the effective date of the Program must sign up for this Program to be eligible for and receive any benefits listed herein. New subscription customers after the Program launch date will be automatically enrolled.

If you cancel your product subscription you will no longer be eligible for the Program, or any benefits provided.

The Academy Clinic reserves the right to change this Program at any time at its sole discretion, including benefits and eligibility. If we make any material changes to these terms and conditions or terminate the Program, we will post the new terms on our website, and we may notify you by email.

Members may cancel membership of the Program at any time by contacting info@theacademyclinic.co.uk, or unsubscribing to all subscriptions in the account page.

Section 2: Points explained

1. Points do not have any monetary value, except to the extent specifically provided for by a reward under the Program.
2. Points cannot be transferred, bought, sold or traded, except as stated in these Terms.
3. Points balances may not be combined with another Member's account Point balance or be transferred or sold.
4. Points are not property and cannot be redeemed as cash.
5. Points will be awarded for each eligible transaction made.
6. Points cannot be backdated nor transferred from other user accounts.
7. Points cannot be sold.
8. We withhold the Point to limit Point earning eligibility on discounted or promotional purchases.

Section 3: Loyalty Point Accrual under the Program

1. For every £10 spent on eligible services you will gain one loyalty point on your existing clinic account.
2. Points are earned for each whole £10 spent of the value of each eligible transaction.
3. Where less than £10 is spent in a transaction the value will be rounded down and no Points earned.
4. Points are earned from paid closed invoices on all treatment services transactions.
5. Points cannot be earned on product transactions.
6. Points cannot be earned from initial deposit payments.
7. Points cannot be earned from refer a friend redemption or any other discount values or any promotions.
8. Points are not redeemable against the purchase of gift cards or e-gift cards, nor value added tax or delivery charges.

Section 4: Redeeming Loyalty Points

1. 1 Point can be redeemed to a maximum value of £1.
2. Point redemption can only be redeemed at a minimum of 40 points.
3. Points cannot be used to pay for a deposit.
4. Points cannot be used to pay for products.
5. Points can only be redeemed on selected services.
6. We reserve the right to change which services are eligible for payment with Points at any time.
7. For redemptions against skin services, you must contact us directly to enable a Point redemption.

Section 5: Bonus Points

During promotional periods, the number of Points earned per £10 spent may increase during promotional periods which will be clearly defined campaigns with start and end dates specified. Bonus Points may differ in usability from that of ordinary Points.

Section 6: Displaying Points

1. Your Point balance will be displayed within your online clinic account.
2. We will also send you loyalty Point statements to the email address associated with your The Academy Clinic account up to 4 times a year.
3. You can contact us directly to enquire about your current Point balance at any time at info@theacademyclinic.co.uk

Section 7: Transactions eligible for Earning Points

There may be some transactions which can be made that will not earn Points for your account, including unauthorised purchases, promotional items, services excluded from Points, returned/refunded purchases, and deposit-only transactions.

Section 8: Things That Can Reduce Your Balance

Your Points balance will be reduced when you (or someone authorised) uses Points to claim a reward, when Points expire, when a refund is debited, or when Points were incorrectly allocated or earned fraudulently.

Section 9: Expiration of Points

1. Points in your account must be claimed within 24 months from the date of the transaction earning those Points.
2. Points that remain unused after 24 months will expire and be forfeited.
3. Closure of your account will result in immediate expiration of your Points.
4. If our Program gets terminated by us, we will notify all loyalty users how long they have to use remaining Points before final expiration.

Section 10: Resolving Disputes

Should you have a complaint in relation to our Program, please contact our team directly through info@theacademyclinic.co.uk. We aim to resolve problems promptly.

Section 11: How to Communicate with Us

You can contact us directly on info@theacademyclinic.co.uk. If we need to contact you, we will send emails to the address you provided for your account.

Section 12: Personal Information

By signing up and creating The Academy Clinic account and booking your first appointment, you opt in to our Program. We treat all personal information with care and in accordance with our Privacy Policy.

Section 13: Program Termination

We may terminate our Program at any time acting reasonably. Where possible, we will give you at least 90 days' notice of termination.

Section 14: Changes to Terms and Conditions

We reserve the right to change and update these Terms & Conditions when required.

Section 15: Governing Law and Jurisdiction

These Terms & Conditions are governed by and construed in accordance with the laws of England and Wales.