Subscription Service T&Cs

1. Overview

The Academy Clinic's subscription service offers a cost-effective way for patients to access regular anti-wrinkle treatments, dermal filler and select skin injectables paid through monthly instalments via a Continuous Payment Authority (CPA). By enrolling, you agree to the terms outlined below.

2. Subscription Eligibility & Setup

Right to Refuse: The Academy Clinic reserves the right to refuse a subscription to any patient. This may be based on clinical suitability, prior account history, or other operational considerations.
In-Person or Phone Setup Only: Subscriptions can only be activated in person or over the phone. Online sign-up is not available at this time to ensure appropriate screening and consent.

3. Subscription Plans

Plans are tiered (e.g. Bronze, Silver, Gold, Diamond) and include a defined number of treatments per year.
Treatment types and frequency vary by plan and are detailed at the time of signup.
For 3 treatment per year subscriptions, redemption of services can be redeemed every 4 months.
For 4 treatment per year subscriptions, redemption of services can be redeemed every 3 months.

4. Continuous Payment Authority (CPA)

By enrolling, you authorize The Academy Clinic to collect monthly payments via your selected debit or credit card.
Payments will be taken on a fixed day each month (your "collection date") until your subscription is complete or canceled.
It is your responsibility to ensure that your payment method remains valid.

5. Treatment Access

Access to treatments is granted according to the subscription plan selected at the time of purchase. Each plan includes a specific schedule for when treatments become available, subject to timely payments.

Treatment	Access Granted After
Treatment 1	Upon successful payment of the non-refundable £100 setup fee and the first month's subscription fee
Treatment 2	As per the plan-specific schedule (e.g., after the 8th monthly payment for certain plans)
Treatment 3	As per the plan-specific schedule (e.g., after the 12th monthly payment for certain plans)

Important: Treatment access timelines vary by plan. If you change or upgrade your plan, your treatment access timeline may adjust accordingly.

6. Flexible Skin Injectable Treatments

For subscriptions that include skin injectable treatments, each session may be used for either Profhilo or Polynucleotides, depending on clinical recommendation and patient preference.

7. Payment Terms

The subscription fee is fixed and collected monthly over 12 months.
All payments are non-refundable, even if treatments are not redeemed.
Failure to attend an appointment without the required notice may result in loss of that treatment.

8. Failed Payments

If a payment fails, Zenoti will attempt to recollect it automatically.
After 2 failed attempts, you will receive a notice within 14 days to rectify the issue.
If unresolved, your subscription will be paused or canceled, and future bookings withheld.

9. Cancellation & Early Termination

You may cancel your plan at any time by contacting us via email at subscriptions@theacademyclinic.co.uk
No refunds will be issued for payments already collected.

If you cancel early, the balance of your payments will be assessed, and unused payments will be converted into clinic credit (valid for 12 months). Used treatments that exceed your payment-to-date may result in an outstanding balance being due.

10. Credit & Refund Policy

Credit is non-transferable and cannot be exchanged for cash.
Refunds are not permitted under this agreement, except in cases of medical ineligibility confirmed by a clinic practitioner.
If you have paid your full 12-month subscription but have not used your final treatment, and you choose to renew your subscription, we will roll over that unused treatment into your next plan.
If you do not renew, the unused treatment will be forfeited. No refunds or credit will be issued.

11. Medical Eligibility

All treatments are subject to medical approval by a qualified practitioner.
If deemed medically unsuitable, you may be offered the difference in value towards an alternative treatment.

12. Renewals & Adjustments

Your subscription will not automatically renew. You will be contacted to opt-in for the next year.
You may upgrade your subscription at any time during the 12-month term.
Downgrading a subscription is only permitted at the point of renewal.
Pricing and terms are fixed for the duration of your 12-month agreement.
We reserve the right to adjust pricing and terms for new subscriptions, with 30 days' notice prior to renewal.

By enrolling in a subscription plan, you confirm that you have read and understood these terms, you consent to monthly recurring payments under a CPA, and you accept responsibility for maintaining your payment method.